Dental Operations Manager

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Provides leadership and oversight to the assigned Dental clinics.
• Develops systems measures and goals and monitors system performance, adjusting resource allocation and administrative policies as needed to maximize quality and productivity.
• Facilitates effective communications systems and provides guidance and support for department supervisors, administrative and support staff.
• Develops administrative policies and procedures that provide quality improvement for staff and patient services; ensures compliance with applicable laws and regulations.
• Responsible for financial oversight of the assigned clinics that includes the implementation and monitoring of the Dental budget; analyzes financial impact of changes in clinical activities and forecasts actual results versus approved budget; supports the development of the annual budget and assists management to develop capital purchases for the clinic; monitors and controls expenditures; maximizes cost efficiencies in the development of supply, equipment and inventory systems, managing operations and ensuring compliance within established budget targets for respective cost centers.
• Monitors patient satisfaction and responds quickly to all patient complaints or concerns; active planning and implementation of processes to improve customer satisfaction.
• Works actively with tribal and Native organizations to continuously improve care and to meet the needs of the community, and collaborate with community, state-wide and national programs, agencies, and initiatives as appropriate.

Supervisory Responsibilities

• This position does require supervisory responsibilities.

Education, Certifications, and Licenses Required

• Bachelor’s degree in healthcare or administrative field
• Practice Management certification through MGMA, AAPC or similar organization preferred

Experience Required

• 4 years’ applicable experience, two of which must be dental or medical specific

Knowledge of

• In-depth knowledge in a health care administration setting including staffing and clinic organization, scheduling, and patient flow
• Revenue cycles, facilities management, and other infrastructure areas impacting the clinic
• Applicable certification and accreditation processes
• Liability and risk management principles

Skills in

• Administrative, supervisory, and organizational skills
• Excellent and professional oral and written communication skills
• Strong Interpersonal skills including cross-cultural sensitivity

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!