Practice Administrative Team Leader

Job Title: Administrative Team Leader
Location: Savannah, Georgia (Position Open at Multiple Locations within small group/ private practice)

Job Type: Full-Time
Salary: Competitive (based on experience): Base Salary + Quarterly Bonus Structure for Practice Leadership

About Us:
We are a dynamic, patient-centered private practice dental group with four locations serving the Savannah, Georgia area. Our family-oriented team is committed to delivering exceptional dental care while fostering a collaborative and supportive work environment. We offer comprehensive dental services to patients of all ages and take pride in our dedication to excellence—from patient care to administrative operations.

If you're a talented and motivated leader with a passion for the dental industry, this is an exciting opportunity to take charge of our administrative team and play a key role in our continued success and growth. We're seeking an experienced Administrative Team Leader to oversee day-to-day administrative operations, guide our talented team, and ensure a smooth, efficient workflow that aligns with the overall goals of the practice.

Why Join Us?

• Leadership Opportunity: Lead a dedicated administrative team and collaborate with the clinical team to ensure seamless operations and excellence in patient care.
• Career Growth: Advance your leadership skills in a supportive environment with opportunities for professional development and future growth.
• Make an Impact: Your role will be instrumental in ensuring efficiency and productivity, making a real difference in the lives of our patients and team.
• Collaborative Work Environment: Work alongside a passionate, engaged team in a positive, family-friendly atmosphere.
• Competitive Compensation and Benefits: We offer a competitive salary and comprehensive benefits package, including opportunities for work-life balance.

Key Responsibilities:

• Oversee the scheduling and payroll timesheet approvals for the administrative team for your practice location.
• Manage light HR duties, including recruitment, interviews, onboarding, and training of new hires.
• Conduct employee evaluations and support continuous growth and improvement for the administrative team.
• Conduct weekly reports audit and make appropriate corrections.
• Ensure administrative goals related to production and collections are met.
• Meet with patients to resolve complaints, ensuring patient satisfaction and addressing any concerns promptly.
• Work collaboratively with marketing coordinator for patient review generation and coordination of patient appreciation events.
• Supervise practice collections activity and collaborate with the billing team to resolve billing issues as they arise, ensuring the practice meets and exceeds collections goals. Strong collections skill set required with proven experience.
• Serve as a communication liaison between the practice clinical team leader and the administrative team.
• Lead department meetings and facilitate practice team meetings to keep everyone aligned and motivated.
• Pull and analyze metrics and KPI reports to assess practice performance.
• Present practice performance reports at company quarterly dinner meetings, highlighting successes and identifying areas for improvement.
• Provide support to dental providers to ensure their day-to-day operations run smoothly, enhancing the patient experience.

Qualifications:

• Minimum of 3-5 years of experience in dental administration or office management, preferably in a multi-location environment.
• Strong leadership and communication skills with a track record of effectively leading and motivating teams.
• Experience in patient relations, including resolving patient complaints and maintaining patient satisfaction.
• Strong collections skills with experience supervising collections activities and collaborating with billing teams to meet financial goals.
• Proficiency in dental practice management software (CareStack, Eaglesoft, etc.) and Microsoft Office.
• Experience with HR functions such as recruitment, onboarding, and employee evaluations.
• Analytical skills to pull and interpret performance data, metrics, and reports.
• Ability to manage multiple priorities and work effectively under pressure.
• A passion for leadership in the dental industry and commitment to providing exceptional patient care.

What We Offer:

• Competitive salary based on experience and value brought to practice with ability to fulfill responsibilities associated with leadership role.
• Benefits: Generous PTO Accural System, Paid Holidays, Wellness Bonus, Uniform Allowance, Supportive Annual CE Plan including AADOM conference and membership.
• Opportunities for career growth and professional development.
• A supportive and collaborative team environment.
• A flexible work schedule that balances professional and personal life.
• The chance to make a lasting impact on both the administrative team and patient care at a growing, family-oriented dental practice.

How to Apply:
If you're ready to bring your leadership expertise and passion for the dental industry to a role where you can truly make a difference, we want to hear from you! Please submit your resume and cover letter to [email protected], and be sure to include "Administrative Team Leader Application" in the subject line. Please do not call the practice regarding this job posting.

Join us in leading a team that values excellence, collaboration, and the highest level of patient care!