Operations Manager

We are a well-established, privately owned, multi-specialty dental group with 13 dentists and approximately 100 employees across multiple locations in New Hampshire. Our practice is committed to delivering high-quality, patient-centered care while maintaining operational excellence and a strong, people-centered culture.

Description

We are seeking an experienced and strategic Director of Operations to lead and optimize all operational aspects of our growing organization. This executive-level role functions similarly to a Chief Operating Officer (COO) within a private practice environment and requires a hands-on leader capable of managing complex, multi-site healthcare operations.

This is a high-impact role requiring a significant time commitment (typically 50-60 hours per week) and a long-term mindset. We are seeking a leader who is ready to invest in and grow with the organization over a minimum of five years.

Duties and responsibilities

• Oversee daily operations across multiple practice locations
• Lead and develop office managers and administrative leadership
• Drive operational efficiency, patient experience, and performance outcomes
• Implement scalable systems, workflows, and KPIs
• Partner closely with clinical leadership to align operational and clinical goals
• Collaborate with the Financial Controller on budgeting alignment and performance insights (no direct ownership of financial forecasting)
• Ensure regulatory compliance and best practices in healthcare operations
• Support strategic growth initiatives, including expansion and service line development
• Champion and strengthen organizational culture through leadership, engagement, and team development

Qualifications

• Master’s degree required: Healthcare Administration (MHA) or MBA with Healthcare focus
• 7–10+ years of progressive leadership experience in healthcare operations
• Experience managing multi-site healthcare or dental organizations strongly preferred
• Membership or involvement with the American College of Healthcare Executives (ACHE), New Hampshire chapter preferred
• Proven track record of scaling operations and leading large teams
• Strong operational leadership skills with ability to interpret (but not own) financial data
• Exceptional leadership, communication, and organizational abilities

Candidate Profile

• Demonstrates strong leadership maturity and proven executive-level experience
• Long-term mindset with expectation to remain in role for at least 5 years
• Comfortable operating in a fast-paced, high-demand environment
• Hands-on leader who can balance strategy with execution
• Culture-driven leader who prioritizes team engagement, continuity, and organizational alignment

This is a rare opportunity to step into a top operational leadership role within a thriving private practice. You will have direct impact on organizational growth, culture, and patient care delivery while working alongside a dedicated and experienced clinical team.

Apply today to lead, scale, and strengthen a premier multi-specialty dental organization.

Working conditions

Encounter clinical and office environment in work routine.  Variable degrees of mental and physical stress; variable amounts of standing, sitting and walking.  Exposure to blood, body fluids and contaminates is possible (clinicians).  Frequent intervals devoted to keyboard manipulation for imputing and retrieving data.  Limited physical activity related to moving, lifting, and transporting objects. 

Physical requirements

Must be in good physical condition and able to withstand the stress and demands of an active practice.  Must be able to endure long hours of standing, stretching, reaching, lifting, walking, stooping, bending, and sitting.  Manual dexterity, good eye-hand coordination, and adequate vision and hearing are needed in daily work.